At Refubrish Laptop, we strive to provide high-quality refurbished gadgets that meet your expectations. However, if you are not fully satisfied with your purchase, this Return & Refund Policy outlines your rights and the process for returns, replacements, and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be returned within 7 days of delivery
- The item must be in original condition, including packaging, accessories, and invoices
- The product must not show signs of physical damage, misuse, or tampering
- The serial number/IMEI must match our records
Returns will not be accepted if:
- The product is damaged due to misuse or accidental damage
- The return request is made after the return window
- Accessories or original packaging are missing
- The product has been modified or repaired by unauthorized persons
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products sold under clearance or final sale
- Software, digital products, or downloadable items
- Items marked as “Non-Returnable” on the product page
- Consumables such as batteries (unless defective on arrival)
3. Damaged, Defective, or Wrong Product
If you receive a defective, damaged, or incorrect item:
- You must notify us within 48 hours of delivery
- Provide clear photos/videos as proof
- Our team will verify and arrange a replacement or full refund
We reserve the right to inspect the product before approving the claim.
4. Return Process
To initiate a return:
- Email us at support@refubrishlaptop.com with your:
- Order ID
- Reason for return
- Supporting images/videos
- Our support team will review your request within 2–3 business days
- Once approved:
- We will arrange a pickup OR
- Ask you to ship the product to our return address
- The product will be inspected upon arrival before processing refund/replacement
5. Refund Policy
Once your return is approved and inspected:
- Refunds will be processed within 5–7 business days
- Refund will be credited via:
- Original payment method OR
- Bank transfer (if applicable)
Refund Scenarios:
- Full Refund:
- Defective or wrong product
- Order canceled before shipping
- Partial Refund (if applicable):
- Product returned with missing items
- Minor damage caused by customer
6. Replacement Policy
We offer replacements in the following cases:
- Product is defective
- Wrong item delivered
- Product not as described
Replacement is subject to stock availability. If unavailable, a full refund will be issued.
7. Return Shipping Charges
- Free Return Shipping:
- If product is defective, damaged, or incorrect
- Customer Pays Shipping:
- If return is due to change of mind or non-defective reasons
Shipping charges are non-refundable unless the return is due to our error.
8. Order Cancellation
You can cancel your order:
- Before shipment: Full refund
- After shipment: Cancellation not allowed (must follow return process)
9. Warranty (If Applicable)
Some refurbished products may come with a limited warranty (e.g., 1–6 months).
- Covers hardware defects only
- Does not cover physical damage, liquid damage, or misuse
- Warranty claims may require repair instead of replacement
10. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Wait for processing time (may vary)
If still unresolved, contact us at support@refubrishlaptop.com
11. Fraud Prevention & Abuse
We reserve the right to:
- Reject returns that do not meet our policy
- Block accounts involved in excessive or fraudulent return requests
- Charge fees for misuse of return policy
12. Contact Us
For any return or refund-related queries:
- 📧 Email: support@refubrishlaptop.com
- 📍 Address: SAUTECH INC 814 C ST GALT, CA 95632
- 📞 Phone: +1 844(513)-9033